FAQs

1. How do I find out what what Phone Model I have?

We cater for iPhone and Samsung - If you have another phone brand, please contact us and we will do our best to source a cover for you.

iPhone users:

  1. Go to 'Settings'
  2. Click on "General"
  3. Click on 'About'
  4. See next to Model Name for your phone model

Samsung users:

  1. Go to 'Settings'
  2. Click on 'About phone' at the very bottom
  3. Your phone model will be displayed there

 

2. Can I wash my rope straps?

Yes you can. Remove from the case, and remove metal fittings from the rope strap. Wash in cold water by hand with a little bit of detergent. Hang to dry in a shady place

 

3. Shipping

STANDARD SHIPPING WITHIN New Zealand

$7.00 on all New Zealand orders. 

A rural delivery surcharge of $5.50 applies to items sent to a rural address. 

Contact us if you are ordering from overseas

 

4: Returns

We want you to be completely satisfied with your online purchase. If you are not happy with your Yena purchase,  please visit our Returns Policy